Submit a New Case

Provide the information you have available so TRUSTWAVE can organize the case and review the relevant details.

Case Information

Fields marked with * are required.

Case Type *

Case Subject *

What happened? *

Do not include passwords, PINs, recovery phrases, private keys or authentication codes.

Approximate Incident Date

Amount Involved

Transaction / Reference ID

Platform / Service

Supporting Evidence

Select files from your device Screenshots, statements, transaction records or other relevant documents.

File upload storage will be connected separately. For now, the case stores the selected file metadata.

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Protect your credentials

TRUSTWAVE does not need passwords, PINs, recovery phrases, private keys or authentication codes for case submission.

Provide useful evidence

Screenshots, transaction references, relevant dates and correspondence can help organize an investigation.

Review comes first

Submitted information is reviewed before an investigation scope or next step is determined.

Submission Your case information is stored securely for review.

Information review Relevant details are organized and assessed.

Investigation Available digital information and evidence can then be analyzed.

Updates Progress and relevant findings can be recorded in your portal.

Investigation or recovery outcomes are not guaranteed. Results depend on the available information, evidence and circumstances of each case.