TRUSTWAVE uses a structured workflow to collect available information, organize evidence, analyze relevant digital information and maintain a clear case timeline.
The process is designed to keep the case understandable, documented and organized from beginning to ongoing updates.
Provide the incident details, relevant dates, platforms, transaction information and available evidence through the client portal.
The submitted information is organized into a structured case record so the important facts, evidence and timeline can be reviewed clearly.
Applicable digital evidence, publicly available information and blockchain transaction data may be examined according to the circumstances of the case.
Relevant progress, status changes and case updates can be recorded in the case timeline for the client to review.
The portal is designed to make the case journey easier to follow without requiring clients to manage scattered information.
Your submitted incident information can be kept within a structured case record rather than spread across different conversations and files.
Clients can see available status information and progress updates as the investigation develops.
Relevant evidence references can be associated with the investigation so important information is easier to locate.
Case-related communication can be associated with the relevant investigation rather than separated from the case record.
The purpose of the workflow is to create a clearer record of what was reported, what was reviewed and what has been documented.
Gather the details and evidence you already have before submitting the case.
Relevant information is reviewed and documented as the case progresses.
Available findings, status information and relevant updates remain connected to the case timeline.
The investigation process depends on the quality, accuracy and availability of information provided.
Some digital information may be unavailable, deleted, restricted or outside the control of TRUSTWAVE or the client.
Investigation findings do not automatically mean that funds, accounts or assets can be recovered.
Start by submitting the information and evidence you currently have.